What’s The Reason?

• The reason for any communication is often assumed. This can lead to misinterpretation, miscommunication, and unfilled expectations. Take time at the beginning to clarify the reason(s). This won’t guarantee a great outcome, but it can help. If you don’t have a good answer, don’t hesitate to ask for time. If you have a good answer, make sure the other person is ready to listen. Keep things positive by saying what you can and will do, not what you can’t. (Dr. Doug: As Rudy Giuliani said in his book on leadership, ”under promise, over deliver.”

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