Thank You for Listening by Marc Wong


  • Barriers to communication include your physical condition, your surroundings, the emotions of the participants, and the use of unclear words or jargon. Trying communicate with an angry person in a noisy room while you are tired using technical language, for example, is not likely to be productive. You also need to attend to the body language and tone of voice of the people involved as it can either aid or impede communication.
  • When communications involve people who have an ongoing relationship, it is important that each person keep the other informed of important events associated with communication efforts. Responses to the words of others can include paraphrasing, summarizing, and generalizing. Doing so effectively can assure the other person that you understand them. It can also make you sound sarcastic if you are not careful.
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