Emotions

• Emotions include feelings like joy, frustration, disappointment, pride, gratitude, and anger. It also includes overall positive and negative moods. Emotions vary along a dimension of degree of pleasantness and a dimension of intensity. Of the three contributors of one’s IWL, emotions are more likely to come to the surface. Even though the authors didn’t ask for emotional responses, they showed up in over 80% of the responses. The key understanding is that you can’t turn off emotions and the savvy managers need to work on their emotional intelligence.

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