Listening Can Make or Break Your Culture

• Organizations that value creativity, reward debate, respect dissent, and celebrate breakthrough insights are attractive to talented people. The basis for these characteristics lies in the interpersonal interactions that shape the culture. The quality of those interactions is rooted in good listening. This allows you to examine new problems from multiple perspectives, and experiment with multiple solutions. It also allows your to challenge the assumptions underlying your discussions. The examples of a leader are followed whether they are good or bad. This makes a powerful case for following the advice given in this essential book.

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