You Listen to Me!

• Emotions are a common culprit of effective communications. Once you realize this, you stand a better chance of controlling your emotions when you feel them coming on. Most people can control themselves when confronted by police or judges in court. One tip is to pretend you are dealing with a cop when you feel angry.
• People generally don’t like being commanded to do things. If you need someone to do something, try to calmly explain your needs and rational. This approach appeals to their desire to be helpful. Ambiguities and double-meanings happen and are more likely when things are emotionally charged. Take time to cool off if you can. If you are in charge of meetings, make sure that you don’t let defensive or adversarial attitudes dominate. Work hard on the problems and see to it that the people are respectful of each other.

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